Camp Hike Trail Refund & Returns Policy

We want you to be completely satisfied with your outdoor gear from Camp Hike Trail. If for any reason you’re not happy with your purchase, we offer a hassle-free return policy for most items within 30 days of receipt.

How to Return an Item:

1. Contact Us: To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us by email at hello@camphiketrail.com
2. Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and a return address. Please note that the return address may vary depending on your location.
3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service with insurance for your own protection.
4. Pack Your Return Securely: Carefully repack the item(s) in its original packaging, if possible. Include the original packing slip or a copy of your order confirmation with your return.
5. Ship Your Return: Send the returned item(s) to the address provided on your RMA. Please retain your tracking information for your reference.

Refunds:

• Once we receive your returned item(s), our team will inspect them for any damage or signs of wear beyond normal use.
• Upon approval of your return, we will issue a full refund to your original payment method within 5 business days.
• Please note that original shipping costs will not be refunded.

Non-Returnable Items:

• Some items may be non-returnable, such as used gear, opened hygiene products, or special-order items. These exclusions will be clearly marked on the product page.
• We reserve the right to deny any return that does not meet our return policy guidelines.

Questions About Returns:

If you have any questions about our return policy or how to return an item, please don’t hesitate to contact our customer service team. We’re happy to help!

Additional Notes:

• We recommend insuring your return shipment for your own protection.
• Camp Hike Trail is not responsible for lost or damaged return packages.

By placing an order with Camp Hike Trail, you agree to our return policy.